Northwest Behavioral Health Services, Inc.
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Northwest Behavioral Health Services, Inc.
  • Home
  • About Us
  • Services
  • Community Outreach
  • Events/Highlights
  • Your Moment
  • Donate
  • Location
  • Appointment/Referral
  • Trauma Crisis Hotline
  • Singles Mothers Conf 2022
  • Contact Us
  • Marketplace

Trauma Crisis Hotline & Mobile Team

What Is Trauma?

Trauma is a result of terrifying or scary events or situations. A child may personally experience the event or be a witness to such an incident. An event or incident might occur one time or it may happen on several occasions over time. Trauma occurs when we become overwhelmed by the impact of the event, and we struggle to use our coping skills.

Examples Of Trauma

Community Violence

Witness Homicide/Suicide

Witness Homicide/Suicide

Witness Homicide/Suicide

Witness Homicide/Suicide

Witness Homicide/Suicide

Natural Disasters

Witness Homicide/Suicide

Natural Disasters

Car Accident

Home Break-In/Vandalism

Natural Disasters

Home Break-In/Vandalism

Home Break-In/Vandalism

Home Break-In/Vandalism

Death of A Loved One

Home Break-In/Vandalism

Home Break-In/Vandalism

School Bullying, Fighting & Violence

Seeing A Family Member/Caregiver or Close Friend Get Hurt

School Bullying, Fighting & Violence

Living In Stressful Environment

Seeing A Family Member/Caregiver or Close Friend Get Hurt

School Bullying, Fighting & Violence

Seeing A Family Member/Caregiver or Close Friend Get Hurt

Seeing A Family Member/Caregiver or Close Friend Get Hurt

Witnessing A Close Relative, Friend or Self-Dealing with the Justice System

Witnessing A Close Relative, Friend or Self-Dealing with the Justice System

Witnessing A Close Relative, Friend or Self-Dealing with the Justice System

Witnessing A Close Relative, Friend or Self-Dealing with the Justice System

How Trauma Affects Kids

It is important to know that there are many normal responses to traumatic situations. Therefore, it would be typical to see any of the following responses to in your child.

Examples of Responses

Nightmares

Forgetfulness

Forgetfulness

Forgetfulness

Forgetfulness

Forgetfulness

Headaches

Forgetfulness

Headaches

Tiredness

Nervousness

Headaches

Sadness

Nervousness

Nervousness

Nervousness

Nervousness

Nervousness

Stomach Aches

Stomach Aches

Stomach Aches

Crying Spells

Stomach Aches

Stomach Aches

Bed Wetting

Stomach Aches

Anger/Aggression

Anger/Aggression

Physical Complaints

Anger/Aggression

Tantrums/Irritable

Physical Complaints

Physical Complaints

Physical Complaints

Physical Complaints

Physical Complaints

Examples of Responses

Change In Appetite

Memories of the Event

Memories of the Event

Memories of the Event

Memories of the Event

Memories of the Event

Headaches

Memories of the Event

Becoming Easily Annoyed

Becoming Easily Annoyed

Cling To Parents/Caregiver

Becoming Easily Annoyed

Grades/Attendance Drop

Cling To Parents/Caregiver

Cling To Parents/Caregiver

Cling To Parents/Caregiver

Cling To Parents/Caregiver

Cling To Parents/Caregiver

TRAUMA CRISIS HOTLINE & MOBILE TEAM

Trauma Crisis Hotline

 Our HOTLINE Service is dedicated and responds to the Community within 60 minutes. Our Trauma Responders provide screenings and crisis intervention services on the phone and/or face-to-face consultations to children, teens and their families. The goal is to deescalate a crisis, determine the level of care necessary to meet the individual immediate needs, develop alternatives to involuntary hospitalization and coordinate needed services. 

Hotline & Mobile Service Hours

Mon-Fri 8am-12pm & Sat-Sun 3pm-12am

Office Walk-ins

Mon-Fri 830am-5pm

Services Are Free of charge.

Call our dedicated Hotline 1-833-987-2862

Trauma Crisis Mobile Team 24/7

Our 24/7 On-Call and Face to Face Service is dedicated and responds to the Jacksonville Sheriff Office (JSO) within 60 minutes to an incident (On-Scene). Our Trauma Responders provide immediate, short-term crisis counseling and stabilization to children, teens and their families who just witnessed a traumatic event. *JSO has a dedicated phone number.

How To Help Your Child?

Listen to your child, but don't force them to share. They may repeat their story many times, but this is normal. Check to see what they know about the event and find out what their perceptions are. Don't jump to conclusions!

Be honest and provide accurate facts about the event. If you don't know an answer, that is okay, just always be truthful. Reassure children that they are safe and loved, and that people are doing everything they can to make this a safer world. Help your child keep a "normal" routine, as much as possible.

Assure the child that the event is not his or her "fault."

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